Troubleshooting issues in QuickBooks Self-Employed.

First, make sure you've downloaded the app for QuickBooks Self-Employed, and not the regular QuickBooks Online app!  

If you're having issues after you sign up and download the app (iOS through the App Store, Android through Google Play), try these steps:
  1. Try signing out and then signing back in
  2. Double-check your connectivity. Are you connected to a strong mobile or WiFi network?
  3. Check for pending app updates and install them
  4. If none of these helps, contact us
  5. iOS: Tap the gear icon and select Help & FAQ
  6. Android: Tap the overflow menu (3 vertical dots in upper right of screen) and select Support.
  7. Web: Visit our Knowledgebase and click Contact support on the far right.
Note: When you contact support through a mobile device, the app will ask you if you want to attach an app log to the support email. This can help us identify any issues you're experiencing.

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